Shipping, Returns & Refunds
Brexit Update - September 2021
We now send all EU parcels by a special service where any customs fees, duty, VAT upon import of our products to the EU are automatically charged back to us. As a result you will not need to pay any additional import fees on our products.
We can ship to virtually any address in the world. Orders are processed on Tuesdays and Thursdays. Our courier services pick-up our parcels shortly after lunch time so if you are in a hurry to receive your item we recommend placing it on the preceeding evening, and we'll do our best to send it on the subsequent Tuesday or Thursday. Note that at extremely busy times this won't always be possible.
From September 2021 all orders are sent with full end-to-end tracking. You'll receive a tracking e-mail or SMS when your parcel is received by the carrier.
We offer free shipping on all UK orders, regardless of the order value or weight. Within the UK we use Royal Mail Tracked 48 (which typically takes 2-3 days from the date of postage). You will be sent a tracking number when your parcel is dispatched from our studio. At the checkout you have the option of paying a small additional charge for Tracked 24, which is a next-day service from Royal Mail. You also have the option of paying for shipping with DPD (next day from shipping date).
|Royal Mail Tracked 48||2-3 days from posting||Free|
|Royal Mail Tracked 24||1-2 days from posting||Free on orders of £100 or more, otherwise £4.50|
|DPD Local Express||Next day from posting||Free on orders of £100 or more, otherwise £4.80|
|3-9 days from posting||Free on orders greater than £80, otherwise £15|
|2-3 working days (average times)||
Free on orders of £100 or more, otherwise £20
|Royal Mail International Tracked||5-8 working days (average times)||Free on orders greater than £80, otherwise £20|
|DPD Air Classic||4-7 working days (average times)||Free on orders greater than £100, otherwise costs vary between £20 - £40 depending on weight|
Rest of the world
Shipping is free worldwide on all orders greater than £80 with Royal Mail. On orders under £80 you can pay £20 for delivery. We also offer DPD. This is a paid service between £30-£50 depending on the weight of the parcel. You will be sent a tracking number by e-mail after your parcel is dispatched (please check your spam folder in case it ends up there).
Please note we cannot issue return labels for international orders.
We offers a full refund on most new, unused items returned to us within 14 days of delivery.
Refunds are processed within four weeks (usually much faster) of you giving the package to the return shipper. This time period allows for transit times and bank processing times.
If you need to return an item, simply contact us at firstname.lastname@example.org and we'll guide you through the process.
Late, lost or missing items
If you think there's a problem with your order please get in touch so we can put it right.