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Frequently asked questions

We might already have an answer to your question on our frequently asked questions page.

Need support or advice regarding rope care?

We're always happy to give advice regarding how to care for and treat your ropes. Feel free to get in touch here, or on any of our social media channels and we'll try to get back to you as soon as we can. We also have a few articles on how we suggest you treat your ropes, so you might want to have a read of those too.

Enquiring about your order?

Our standard shipping doesn't usually include tracking information, so if you want to contact us to ask when your package will arrive we won't be able to tell you an exact timeframe. If you paid for tracking shipping you should receive the tracking number shortly after your package is dispatched. For more information see our full shipping policy.

We try to answer all questions within 24 hours (Mon-Fri).